Utility Bill Payment Information

The City of Brooks bi-monthly utility bills are sent out on or before the 15th of the billing month and are due by the 15th of the following month. Payments must be postmarked on or before the specified due date in order to avoid late payment penalties. If payment is not received by the due date, a one-time penalty of 10% will be applied to your account on the current utility charges. 

In accordance with City Bylaws, if any utility charges remain unpaid on the invoice after the specified deadline on a Final Notice door tag, the City of Brooks may either disconnect service or transfer unpaid amount to the tax roll account of the property.

The City of Brooks accepts payment of utilities as follows:

  • Pre-Authorized Payments – Sign up for pre-authorized payments for a convenient way of ensuring that your utility bills are paid on time. The City will make automatic withdrawals from your bank account in the amount of your current utility charge. The customer will continue to receive a monthly bill either through mail or through e-billing services. For futher information see: Pre-Authorized Payments
  • Online Services – With City of Brooks' online services, you can pay your utility bill online securely and conveniently with Interac, Visa or MasterCard. If you do not already have an account follow this link to 'My Brooks' Online Services 
  • Telephone/Online Banking – Pay your utility bill through most chartered banks using telephone, online and ATM banking services. Register with your bank. Please ensure if you are paying your Utility invoice through your banking institution that you enter your complete 13 digit account number. Click here for guide to setting up payees (PDF)
  • Mail – Mail a cheque or money order payable to the City of Brooks to:
    City of Brooks
    PO Box 879
    Brooks, AB T1R 1B7
  • In Person – Pay with cash, cheque, money order, Interact, Visa or MasterCard :
    City Hall
    201 – 1st Avenue West
    Monday – Friday from 8:15 a.m. through 4:30 p.m.
    A night drop box is also available at City Hall. Please be sure to include your utility bill stub or account number.